Privacy Policy
Who we are
Our website address is: https://www.tpoa.nz. This website is owned by Te Pīhopatanga o Aotearoa.
What personal data we collect and why we collect it
Information you have provided us with. This might be your email address, phone number, name, mailing address, home address, etc. – information that is necessary to enhance your customer experience with us and so we can communicate with you.
Cookies
We collect information automatically collected about your interaction with our website. This includes information that is automatically stored by cookies and other session tools. For example, your IP address, your contact history (if there is any), etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.
Contact forms
We collect information that you give us when using a contact form on our website. This information is emailed to us and may also be kept in our website database. You can request us to remove this information from our records at any time. We use this information to contact you by phone and/or email and provide our services to you.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics to gather information on who uses our website, how they interact with our site and other information that Google collects on our behalf. You can read Google’s privacy policy here.
How we use your personal data
We use your personal data to enhance your customer experience; fulfil an obligation under law or contract; and provide our service to you. For example communicating and interacting with you.
We use your personal data on legitimate grounds and/or with your consent. On the grounds of entering into a contract or fulfilling contractual obligations, we process your personal data for the following purposes:
- to identify you.
- to provide you a service.
- to communicate with you.
On the grounds of legitimate interest, we process your personal data for the following purposes:
- to send you personalised offers (from us and/or our carefully selected partners).
- to administer and analyse our client base (browsing behaviour and history) to improve the quality, variety, and availability of services offered.
- to conduct questionnaires concerning client satisfaction.
With your consent, we process your personal data for the following purposes:
- to send you newsletters; and
- for other purposes we have asked previously your consent for.
We process your personal data to fulfil obligation rising from law, and/or use your personal data for options provided by law. We reserve the right to anonymise personal data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised.
Who we share your data with
We value your privacy. Therefore, we keep your information in confidence, except where we need supply our third-party partners information to provide our services to you.
How long we retain your data
We retain your anonymised data indefinitely.
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
What data breach procedures we have in place
Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, including website administrative login, please note that it is your responsibility to ensure your username and password remain secret and are not shared with anyone unless there is assurance of their ability to protect this information and use it for the purposes you allow them.
Our contact information
You can contact us via our contact page.
Changes to this Privacy Policy
We reserve the right to make change to this Privacy Policy.